98% of the time, our answer is yes. A high majority of brands that we work with don't have a strategy, and we wouldn't want to waste your time and money managing a community that isn't helping your brand or its members. In the rare case you do have a fully-fleshed out strategy and just need extra hands, we can talk.

Description text goes hereOnce you attend one of our sessions you'll understand that this is A LOT of information and requires a bit of homework. To ensure you're understanding everything we're packing into our workshops, we recommend that you take about two weeks between each session to meet internally and discuss what you've learned. We also have two optional books and other resources you might read. Unless you're a speed reader, you'll need some time. There's also a little homework to prepare for session two. It's thoughtful, strategic work that can make your head hurt, in a good way!

As long as you're planning on building a community, these sessions will be great for you! You'll learn through our workshops that all communities have growth stages and your stage will simply be "inception." We tailor our training with emphasis on your community's specific phase.

Item descriptiGreat question. Think of us as your best friend in our support packages. We'll have recurring calls to give you feedback, jump into your community to spark and support engagement, and be on-call for critical situations. An important distinction is that in all of these cases, with the support package you are fully managing your community. In our monthly management packages, we'll work right alongside your team and do community building. We'll collaborate frequently with your team to grow a meaningful community.

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While this is a simple question to ask, the answer is backed in theory and a bit nuanced. We'll also be talking about this in detail on our first session. We'll give you a hint though: Just because you have a Facebook Group doesn't mean you have a community. Community exists only when members care about one another.

We record all of our sessions and also give you the slide deck we prepare. Many of our clients put our recordings and slides on their intranet, so all new team members can also learn as they onboard.

We include several templates that you can quickly edit and use right away. We also have sample community guidelines, personas and other resources you may want to look at for support. If you need them, we offer documented best practices for running focus groups and TONS of links to additional research and books all about community management.

As much as we'd like to say yes, being an "expert" in anything but especially community takes constant dedication and learning. This series will give you enough to be dangerous, and you'll have enough to build a strategy to guide your efforts. But being a community pro takes experience and practice.

Our expert team has spent decades growing communities, and specifically they've spent that time supporting education communities, which are unique in their own right. Don't underestimate the knowledge it takes to interact authentically with teachers, educators, education admnistrators, and parents. Oh and check out the bios of our team members here. We've grown some of the best education communities around, including Discovery Educator Network (DEN), Edutopia, Education.com, The Teaching Channel, Soundtrap Edu, and more.